Just One Coach (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our coaching services, website, or communication platforms.

Information We Collect

We may collect personal information when you register for coaching services, complete intake forms, schedule appointments, make payments, or communicate with us via email, phone, or messaging platforms. Information collected may include:

• Name
• Email address
• Phone number
• Payment information
• Coaching goals and personal information voluntarily shared during sessions

How We Use Your Information

Your information may be used to provide coaching services, schedule and manage coaching sessions, process payments, communicate program updates, improve coaching programs and services, and maintain internal records.

Confidentiality of Coaching Sessions

All information shared during coaching sessions is treated as confidential and will not be disclosed to third parties except when required by law, when there is a risk of harm to the client or others, or with the client’s written permission.

Payment Information

Payments may be processed through secure third-party platforms such as Zelle or other payment processors. Just One Coach does not store sensitive financial information.

Data Protection

We take reasonable precautions to protect personal information from unauthorized access, misuse, or disclosure.

Third-Party Services

We may use third-party scheduling platforms, email services, or payment processors. These providers have their own privacy policies governing how they handle data.

Your Rights

You may request to access your personal information, update or correct your information, or request deletion of your personal information where applicable.

Changes to This Policy

This Privacy Policy may be updated periodically. Continued use of services indicates acceptance of any revisions.

Contact Information

If you have questions regarding this Privacy Policy, please contact:
Just One Coach
Email: [email protected]

These Terms of Service (“Agreement”) govern participation in coaching services provided by Just One Coach. By enrolling in coaching services, the client agrees to the following terms.

Coaching Relationship

Coaching is a collaborative and goal-oriented process designed to support personal or professional development. Coaching is not therapy, counseling, financial advice, or medical treatment. The client acknowledges that they are responsible for their own decisions, actions, and results, and that the coach provides guidance, support, and accountability but does not guarantee specific outcomes.

Program Structure

Coaching programs may include weekly coaching sessions lasting approximately 55 minutes, with a program duration of approximately 12 weeks or as otherwise specified. Session structure and frequency may vary depending on the specific program.

Client Responsibilities

Clients agree to:

• Attend sessions on time
• Participate actively in the coaching process
• Complete agreed-upon actions between sessions
• Communicate respectfully and honestly

Payment Terms

Payment is required before the start of services. Accepted options may include payment in full prior to the first session or a payment plan option if offered. Payments must be submitted according to the agreed schedule. Failure to complete payments may result in suspension of services.

Scheduling and Cancellation

Clients must provide at least 24 hours’ notice to cancel or reschedule a session. Sessions missed without adequate notice may be considered forfeited and will not be rescheduled. Rescheduled sessions must occur within the program period unless otherwise agreed.

Confidentiality

All client information shared during coaching sessions will remain confidential except when disclosure is required by law or when safety concerns arise.

Termination of Services

Either party may terminate the coaching relationship with written notice. Termination does not guarantee refunds for services already rendered or payments already made.

Limitation of Liability

Just One Coach is not responsible for any decisions, actions, or results arising from participation in coaching services. Clients accept full responsibility for their personal and professional outcomes.

Ethical Standards

Coaching services are conducted in alignment with professional coaching standards, including the International Coaching Federation (ICF) Code of Ethics.

Modifications

These terms may be updated periodically. Continued participation in services indicates agreement with the current terms.

At Just One Coach, we are committed to providing high-quality coaching services and supporting clients in achieving their goals. Because coaching services require dedicated time, preparation, and reserved scheduling, the following refund policy applies.

Coaching Program Fees

All coaching fees are due according to the payment structure agreed upon at the time of enrollment. Clients may choose to pay in full prior to the start of the program, or use an available payment plan if offered. Payments must be made according to the agreed schedule to maintain access to coaching sessions.

Refunds

Coaching services are generally non-refundable once the program has begun. Refunds will not be issued for:

• Completed coaching sessions
• Missed sessions
• Partial program participation
• Client withdrawal after the program begins

Cancellation of Sessions

Clients must provide at least 24 hours’ notice to cancel or reschedule a session. Sessions missed without proper notice will be forfeited and cannot be refunded.

Program Termination

If a client chooses to terminate participation in the program early, payments already made will not be refunded and remaining scheduled sessions may be forfeited. If Just One Coach terminates the agreement for any reason, a prorated refund may be issued for unused sessions at the coach’s discretion.